Returns Are Simple!
Simply email our site to obtain a RA (return authorization) number, provide full details of your original order:
- Order ID
- Order date
- Your name
- Your email address
You must include the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.
Our Returns Policy
Within 30 days of receipt of your goods (including gifts), you may return any of the following items to Our Store.com, for any reason, for a full refund (we will also refund the freight cost if the return is because of our mistake):
- Any product in its original condition with original packaging and accessories Any unopened (must be still in its plastic wrap)/
- We can only process returns and refunds for items purchased from Our Store.com.
- We cannot exchange items unless they are defective or damaged. Items that are returned more than 30 days after shipping, will be charged a restocking fee of $25 or 5% at our discretion. We cannot accept items returned after 60 days or that are in unsellable condition, or that have missing parts.
Exchanges of Damaged or Defective Items
Our Store.com can exchange items only if they are defective or damaged. To exchange an item, visit our online RETURNS DEPARTMENT.
We'll notify you via e-mail of your refund once we've received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund
Returning a gift?
You'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at Our Store.com. The gift certificate will be mailed to you at the same address to which the order was shipped.
Did you use a promotional voucher, code or certificate?
If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at Our Store.com. This does not apply if the promotion has expired.
Packing and Sending Your ReturnJust a few simple steps:
- Visit our online RETURNS DEPARTMENT and obtain a mailing label.
- Pack the items along with the packing slip (receipt) securely in a box. Please ensure you use sufficient padding to avoid damage in transit.
- All damaged goods remain your responsibility unless receipt was declined by you due to damage in transit.
- You can use the box the items arrived in or another box, if you prefer.
- Affix the shipping label to the outside of the box.
- Please note that return mailing labels obtained from our online RETURNS DEPARTMENT are valid for domestic returns only. In addition, if you use a mailing label provided by our RETURNS DEPARTMENT and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund.
Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still return it via our online RETURNS DEPARTMENT. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:
For all products except desktop and notebook computers and Mobile phones:
Ocean City Store
9927 Stephen Decatur Highway
Ocean City, MD 21842
Still have questions?
Fill out the contact form and we will reply back in a timely manner.